CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.
Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations.
Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.
Integrated into the Sales Department and the department managing the network of international agencies, you actively participate in the success of the CMA CGM + catalog, by implementing new processes and tools that will transform the business of CMA CGM.
In fact, the CMA CGM + catalog is based on innovative value-added offers focused on the specific needs of our customers, aimed at enriching the services offered and their experience.
Within the Product Lab, you are in charge of a transformation project aiming at digitilazing the processes related to our innovative services.
In this context you will intervene on all stages: promotion, quotation, sale, execution and reporting in order to resolve existing pain points, to move towards a business model based on data intelligence, and to improve maturity in our digital interactions.
You will participate in the definition of target customer journeys, business needs and detailed specifications allowing the transformation of our processes and our business model, by relying on commercial and technical expertise, across all sales channels and points customer contact (back-office systems, CRM, web, etc.).
In addition, you will ensure proper monitoring of the actions of stakeholders on transversal subjects requiring excellent coordination.
Finally, you participate in the management of change through targeted communication actions and training adapted to the different populations concerned.
PROFILE AND SKILLS
Currently in Master 2 in engineering or business school, you have previous successful experience in IT services or in a relay role between business and IT teams.
Your English is fluent, both written and spoken. You have a strong interest in IT tools, process definition and an excellent command of the office pack (especially Excel, Power Point, Teams).
You enjoy working in IT-related project teams, on business issues.
You have excellent analytical skills, enjoy going into subject matter detail and have demonstrated your ability to monitor and coordinate complex projects.
92.4% of our interns and work placements recommend CMA CGM !