IT manager incident

ERP Ebusiness
  • Montreuil, France
  • Other
  • Information Technology & Digital
  • English Only
  • N/A
  • 15+ days ago
  • Montreuil, France
  • Permanent-Full time
  • Other
  • Information Technology & Digital
  • English Only
  • N/A
  • 15+ days ago

Permanent-Full time

Job Description

We are recruiting an incident Manager in a multi-supplier context.
The position consists in ensuring the follow-up of production and business services in a service integration approach (from end to end), in compliance with contractual commitments and procedures. In the service this consists of Being the entry point for the client's business divisions, accessible by phone and by email, in shift work (24x7). English language is compulsory.

Main areas:

Incident management.
Reporting.
Follow-up of business requests.
Coordination of changes.

Qualifications: 

English, ITIL v3 (IT Infrastructure Library), MS Office

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