IT Operations Specialist

EVBox
  • Amsterdam, Netherlands
  • Other
  • Information Technology & Digital
  • English Only
  • N/A
  • 15+ days ago
  • Amsterdam, Netherlands
  • Permanent-Full time
  • Other
  • Information Technology & Digital
  • English Only
  • N/A
  • 15+ days ago

Permanent-Full time

Job Description

Who we are:

We believe in a future where daily transportation is emission-free and sustained by smart charging infrastructure. That's why we've made it our goal to accelerate the adoption of electric mobility by bringing the most accessible and scalable charging solutions to the world. However, the transition from gas to electric cars will change a great deal of what we know about transportation. We're going to need EV charging infrastructure that is accessible, reliable, and future-proof.

Who we're looking for:

We are looking for an IT Operations Specialist who will be the initial point of contact for the reporting of all IT service requests and act as a point of escalation for IT incidents. The role will be an integral part of our IT department in Amsterdam, servicing our fast growing EVBox organization globally and reporting to the IT Operations Manager.

Responsibilities:

Day-to-day IT operations:

1st& 2nd line support for all IT related incidents and service requests
User & Authorization Management
Workstation, Phone & Printer support in Amsterdam HQ and remote support of other offices
Performance management of the network and infrastructure
Provide end user training & education on new solutions as well as IT best practices
Identify ways to innovate through better use of existing and new technologies
Primary operational contact for IT service partners:

Maintain technical level relationship with partners
Operate and manage the Cloud providers service dashboards:

Guard & act on the service level agreements with our partners
On-and Offboarding employees on IT equipment and authorization:

Prepare laptops and phones (both Apple & Windows devices)
Initiate, maintain and archive user accounts with Cloud providers
Security & asset management:

Control security measures and implement procedures based on company guidelines, security and privacy requirements
Maintain and update the asset-management system, perform license management & control for compliance reasons
Maintain and keep devices and applications up-to-date and secure
Project support:

Act as a single point of contact for IT requirements and activities in case of expansion or relocation projects
Requirements:

Experience of providing technical IT support in an office environment
Good knowledge of hardware/software installs and maintenance
Experience of providing technical support for both Apple and Windows devices and mobile device management via InTune and Jamf
Knowledge of Cloud based SaaS computing: Okta, Box, Slack, Gsuite and Office365, Apple and Microsoft based computing hosted environments
Microsoft Certified Professional or other certifications (preferred)
Comfortable in collaborating with globally distributed and multicultural teams
Fluent in English (both written and spoken)

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