Content & Communications Manager, Europe

Soho House & Co
  • Amsterdam, Netherlands
  • Communication
  • English Only
  • 4-6 year
  • 15 days ago
  • Amsterdam, Netherlands
  • Permanent-Full time
  • Other
  • Communication
  • English Only
  • 4-6 year
  • 15 days ago

Permanent-Full time

Job Description

Who We Are…
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.
Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

The Role...
Reporting into the Director of Membership & Communications, Europe, the Content and Communications Manager is responsible for helping to drive and execute the communications and content for Soho House sites across the European region:

Soho House Berlin
Soho House Barcelona
Little Beach House Barcelona
Soho House Amsterdam
Soho House Istanbul
Soho Roc House
The new openings of Soho House Paris, Soho House Tel Aviv and Soho House Rome
And, including bedrooms, public outlets, and potentially Soho House Works for each site above
They will add value, and drive engagement and retention from the membership base in Europe, as well as support communication initiatives at both the local and regional level.

This role is full-time and will be based in Amsterdam.

Main Duties:
Support membership and operational requirements with a cross-channel communication plan for Houses, restaurants, hotels and workspaces in the region; working closely with membership and site General Managers.
Work closely with the global member communications team to ensure consistent and on-brand messaging across global business touchpoints – including weekly and monthly member communications strategy and content.
Write all member-facing content required and brief digital team on updates, until regionally-owned.
Build and maintain strong media and influencer relationships from editors to junior level, across regional lifestyle, travel, food, fashion, art and design media.
Work with the local teams to compile and distribute communications reports to key stakeholders.
Oversee printed, digital collateral and on-site messaging to guests in the House and bedrooms.
Work closely with the local Heads of Membership & Communications on content for Houses, Restaurants, Hotels and Workspaces to feed into the social media content plan for the global and regional social channels.
Spend time on the floor with members answering inquiries and driving member engagement.
Leverage customer communication channels to drive awareness and conversion of Connect & Friends.
Plan and brief all email campaigns and public content for our sites to the digital communications and CRM team.
Work closely with the social media team to establish content and influencer communication strategy.
Support the Director of Membership & Communications on reasonable tasks within the job scope.

A minimum of 3 years’ experience in relevant role(s)
Excellent written and verbal communication skills
Energetic, flexible, collaborative and proactive; a team player who can positively and productively tackle strategic initiatives and immediate business needs, whilst putting the member and customer at the heart of what they do
A love of crafting and editing engaging copy, long and short
Highly-organised with excellent attention to detail
Can conform to shifting priorities, demands and timelines
Experience and background in a hospitality or subscription business a plus
Fluency in multiple languages, with emphasis on strong writing skills in English

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
Discounts at Soho House globally, as well as Soho Home and Cowshed
Annual Every House Membership
Enhanced Pension Scheme
Private Health and Dental Care
In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice.
Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

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