Job family SUPPORT FUNCTIONS - IF
Type of Contract CDI
Purpose of the position
The project ?
Within Limagrain IT in the Infrastructures and Operations department, you will be involved in the management and monitoring of application incidents of the SAP4HANA solution deployed in our Business Units, more particularly on the MM SD module (Sales and shipments / Inventory and purchases).
You will be in charge of:
Managing incidents assigned to the application support team
Assistance to users of new applications deployed
Knowledge transfer concerning technical solutions deployed to customers
Assist and troubleshoot users
Participate and contribute to the resolution of critical incidents (Crisis units)
Continuous improvement and problem solving
Contribute to decision-making in problem solving or during project phases
Be a force for proposals as part of the continuous improvement process
Provide good feedback to the customer on the incident or request created
Define and write procedures to improve the efficiency of the support service (Level 1, operation and Level 2)
Participation in IT projects
Contribute to the build-to-run of projects
Validate the operating and technical documentation required for its activity
Is this announcement made for you?
Do you have a 4/5 bac + 4/5 diploma in the IS or trade sector with 3 years of experience in a similar function or a + 2/3 bac with 5 years of experience?
Are you familiar with ITIL standards and Windows operating systems and databases?
Do you have a good knowledge of the SAP solution?
Do you have a good knowledge of business activities and applications?
Are you recognized for your sense of customer service, your ability to prioritize, your rigor and your oral and written communication skills?
Do you speak english
If you answered yes to all of these questions then we are meant to get along!
Send us your CV!
Europe, France, Auvergne, Puy de Dôme (63)
15 route d'ennezat, chappes
Level of study min. required
DEUG, BTS, DUT or equivalent
Experience level min. wish 5 years or more
English (3 - Operational)
French (3 - Operational)