Analyst, IT Support

  • Le Garric, France
  • Information Technology & Digital
  • English,French
  • 4-6 year
  • 15+ days ago
  • Le Garric, France
  • Permanent-Full time
  • Industry and other sectors
  • Information Technology & Digital
  • English,French
  • 4-6 year
  • 15+ days ago

Permanent-Full time

Job Description

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

Role purpose:
IT Analyst is mainly responsible for the overall health & smooth running of computer systems’ infrastructure and locally maintained & supported business applications at Hydro location(s) with the purpose to ensure Business users gain maximum benefits from those systems. This goal shall be achieved by full adherence to Hydro Global IT Architecture Standards & Global and Local Operational processes, as well as by maximizing the leverage of Central IT operational services and tools.
As IT professional of Hydro Shared Services, the IT Analyst serves as Shared Services’ interface to the Location Business Customers. As such shall in any IT related decision making he/she promote Global IT standards and general standardization of IT tools to the Business.

Acting as Location representative of Hydro Shared Services IT professionals towards location Business Customers for any such computer systems,
Installing or participating in installation of computer hardware, operating systems, applications and any other IT infrastructure components used at the location(s),
Monitoring and maintaining location specific computer systems, networks and Applications with compliance of Central and Local IT Operational processes,
Taking active part in incident resolution flow through a series of actions,
Working with global support teams to resolve both IT infrastructure and Application related issues,
Taking part in IT systems change management flow,
Troubleshooting IT Infrastructure incidents and Application errors, diagnosing and solving hardware/software faults,
Replacing parts as required and maintaining user accounts within the locally supported Applications,
Maintaining location specific IT documentations; keeping SW licenses and HW inventory up to date,
Providing IT infrastructure support for and taking part in the roll-out of new Applications,
Prioritizing work and - in general - operating with compliance of GBS IT Service Level Agreement,
Complying with GBS IT and Controlling policies in new HW or SW acquisitions at location(s),
Maintaining the location specific part of the Active Directory,
Complying with GBS Global IT Architecture; Global & Local Operational and Global IT Security processes and policies.

IT Technician qualification is a must; IT Engineer or equivalent is preferred,
Min. 5 years’ work experience on the field of IT Infrastructure,
Exposure and understanding of a manufacturing environment is preferred,
Detailed understanding of Microsoft Client & Server Technology as well as the Applications in scope of the incumbent responsibilities is a minimum; Additional IT Infrastructure & Application disciplines are preferred (i.e. Networking; Database management, etc.),
Experience in basic Vendor management processes is preferred,
PRINCE2 knowledge/certification is preferred,
ITIL Certification is preferred,
Fluency in French and in English (written and spoken).

Apply before: 27/11/2020

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